Terms and Conditions
Terms and Conditions
1. Payment - We accept Mail In, Call In, Credit Card payments and Personal Checks and PayPal for payment. If you pay by Credit Card, we DO NOT charge your card until you approve the proof for printing. Once we send the order to print, we charge your card.
2. Shipping - We ship 2-4 Day Priority Mail and Express Mail. Express Mail is delivered Next Day in most areas but can be second day in some areas and the delivery is guaranteed. You can choose how you'd like your package to ship and get a shipping estimate as you checkout. 2-4 Day Priority Mail is NOT a guaranteed delivery service. We are not responsible for late or lost packages. Priority Mail is not guaranteed. Only Express Mail is guaranteed.
*We STRONGLY suggest that you choose EXPRESS MAIL if you are shipping Internationally.
If you'd like to use another service and you have an account with another service, just give us your account info and we will ship it using your account.
3. Cancellation - You may cancel at any time BEFORE we send your cards to print. Once the cards go to print, there is no cancellations and no refunds.
4. Our Guarantee - We take pride in carefully retouching, proofing, and printing each order and have built CustomPassports.com on customer satisfaction.
If we make a mistake on your order we will ship corrected materials to you a.s.a.p. no charge to you. If you provided us with incorrect information, missed something in proofing or you are not happy with the photo you sent us after the cards were mailed, we will be happy to work with you to correct the problem and give you a 40% discount. All monitors are not the same and we can not guarantee that what you see on your monitor will be the same as what the printed material will be. Colors may vary depending on your monitor settings. We Do Not take returns on custom printed or custom produced items. All the cards that are designed by CustomPasports.com are custom designed cards. Please read and re-read your invitation text to be sure there are no errors.